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Version: 6.12

General User Settings

general user
General User Settings Tab

Default Contact No. Order​

In this section you can set the default order in which a user should be contacted. For example, if Mobile No = 1, Phone No (landline) = 2, Pager No = 3, and After Hours No = 4. Then by default user contact numbers will be listed in that order on response plan section of the activation screen.

Default Instruction Source​

When a new user is assigned to a "by user" response plan, this is the default instruction source. This option is only useful when the legacy "Extended User Instructions" setting is enabled in the Data Service configuration.

Default Work Order User Filter​

Work Order Filter
The work order user selector can be filtered to only show specific user types.

This option determines which type of users will be shown by default when assigning a user to a work order. Pick the most common user type that you would assign to a work order.

Reverse Response Schedule​

When checked response schedules (both user and response plan level) are defined in reverse. This means that the schedules are entered in by setting an available until time, followed by an available from time. This setting has been added for backwards compatibility, it is recommended that it is unchecked. Beware that changing this setting will reverse the behaviour of all existing response schedules.

Legacy User Template 3​

When checked, a third User Template can be selected from the Users Tab. Only enable this option if you require users to be assigned to clients via 3 separate templates, as support for this option is likely to be dropped in newer versions of Patriot.

Default User Template Filter​

This option determines what users will be listed by default when viewing the Users Tab of a client.

There are 3 options:

  • Show All: This will display any users assigned directly to the client or to the user templates.
  • Show Client Assigned only: Only users that are directly assigned to the client will appear in the list.
  • Show Template Assigned only: Only users that are assigned to templates will appear in the list.

Default Key Chain User Filter​

Sets the default user type filter for Key Chain user assignment (requires Dispatch Module).