Scheduled Availability
Patriot 6 allows users to have scheduled availability. When a user is not available, they will not be included in assigned response plans, or have assigned tasks processed (e.g. email / SMS messages).
Several options are available for controlling when a user is available. If multiple options are being used, a user must meet all availability criteria to be considered available. If any option shows the user as unavailable, they will be removed from the response and assigned tasks will not fire.
Some features require a Patriot Enterprise license, or the Advanced Paging module.
Response Schedule
Patriot Enterprise or Enterprise Response module required
This schedule allows you to select times during the week which the user is available for. You can re-use an existing schedule or add a new schedule specifically for this user. Configured schedules will be available to users on all areas of the client for re-use. Note that response schedules can also be applied at the response plan level, see Response Plans for more information. The system setting Reverse User Schedules (System Wide Settings > General User Settings), can be used to invert the response schedules (applies to both user and response level response schedules) if required.
Response availability
If a user is not always available, i.e. is on holiday and is unavailable for a fixed time, or is substituting and is only available for a fixed period, then the availability dates can be used to temporarily modify a users availability.
Always: The user has no specific start/end dates for availability.
On: The user is only available between the start/end dates selected.
Off: The user is available at all times except between the start/end dates selected.
Weekly Cycle
This allows users to be available on a rolling schedule that includes some weeks and excludes others. The schedules are synchronised system-wide, so that all users with the same schedule cycle length and week starting day will always be in the same week of their schedule cycle. This simplifies setup for multiple users but does mean that the first week is not always the current week. The current week of the cycle is highlighted in red.
First Day Of Week: Each week starts on this day.
Weeks in Cycle: The number of weeks in each response cycle. After this number of weeks, the cycle begins again.
Availability: For each week, a checkbox is shown to indicate if the user is available (checked) or unavailable (unchecked). The current week is not always week 1, but is instead the week highlighted in red. Hovering over each checkbox will show the next date which that cycle week will begin on.