Work Order Categories

Work Order Categories are used by both standard Work Orders and patrol dispatches, they can be configured at Maintenance > General > Work Order Categories. Each Work Order Category can be shared between multiple dispatch Work Order types, this is achieved by assigning different dispatch and work order types to the Work Order Category.

The category "Medical" is available to standard work orders, Web Dispatch and Echo Dispatch.

Extra data

Some dispatch types may require extra data to be entered, if not set, a icon will appear. By double-clicking the dispatch type, a form will be opened for entering the extra data.

Entering the Dispatch Event Type Code for Echo Dispatch.

For the extra data's requirement and constraints, please refer to each dispatch type's document. A full list of dispatch types can be found in "Dispatch unavailable while on-site" section of the "Dispatch Module" document.

Dispatch unavailable while on-site

Prevents operators from sending new dispatch requests to patrols when they are already on-site on a job of this category. This option applies to Plink dispatches and Web dispatches including automatic dispatches.

Feedback form

Can configure a plink or web dispatch type to have a feedback form to be sent with the dispatch job. Read feedback forms for more information.

Related Pages

• Dispatch Module
• Work Orders
• Feedback Forms