Operator Training Videos

These video training tutorials include how to log in to Patriot, pick up and complete an alarm. Also covered in depth are single and multi-area client maintenance, reports, test modes, work orders, Templates, Action Plans and Response Plans.

The four training sessions are split into multiple separate videos so you can work your way through the different topics at your own pace.

Alarm Attendance

This guide is for operators who will be monitoring and responding to alarm activations. After completing all the training videos you will be able to load Patriot and confidently find and open client accounts, as well as open activations from the Activations window and respond to them. As well as responding to a standard alarm, there are also videos showing operator response for a late to close alarm and a no signals received event.

Watch the Alarm Attendance videos ~30 minutes

Client Maintenance & Multi-Area Accounts

Creating new accounts and navigating through an account's tabs is easy with Patriot. The main tutorial video in this second training session will take you through creating a brand new account and entering all the important information. Additional videos show creating accounts from templates, and multi-area account creation and maintenance. This includes a look at the Area menu and how to navigate between areas of a site.

Watch the Client Maintenance videos ~45 minutes

Reports, Work Orders & Test Modes

These tutorials cover creating reports from an account or the reports menu, setting up preset reports and importing reports. A separate training video goes through the steps to create a work order from an alarm attendance window and how work orders can be managed from a supervisor window. The various test mode options, such as putting an account on test mode for a technician, zone specific test modes and scheduled test modes, are part of the Test Mode training video.

Watch the Reports, Work Orders & Test Modes videos ~35 minutes

Templates, Action Plans & Response Plans

Templates, Action Plans and Response Plans are the backbone of how signals are handled in Patriot. Templates determine the descriptions operators see for signals and are a central source of data. Action Plans determine an alarm's icon, alarm sound and special alarm handling options. Response Plans choose the users and instructions that show for each type of alarm. Understanding these features and how they can be used to handle your operational requirements will turn you into an advanced Patriot operator.

Watch the Templates, Action Plans & Response Plans videos ~80 minutes