Skip to main content
Version: 6.13

What's New in 6.13

Patriot 6.13 introduced a range of new features across cloud camera monitoring, ICA client management, patrols, billing, and system observability. This page summarises the key features added throughout Patriot 6.13.

Platform and Requirements​

6.13 is a major version upgrade with some changed requirements and retired features:

  • SQL Server 2016 SP3 or later is now required. SQL Server 2014 is no longer supported.
  • Legacy billing integration has been retired, including Legacy Customer Billing, all Billing Run batch types except External Billing, and the Odoo, MYOB, and CSVMaker tasks.
  • The Legacy GraphQL Base64 file content compatibility flag has been removed. Reports and queries should use image links instead.
  • The Background Reports operator login type is no longer supported. Migrate scheduled reports to a Patriot Reports Task.
  • The ICA HeaderHtmlUrl customisation option has been removed.
info

See Upgrading From 6.12 to 6.13 for the full requirements and steps, and contact the Patriot support team to arrange your upgrade.

Highlights​

Dahua DoLynk Camera Monitoring ⭐​

Patriot gained a full monitoring integration for cameras connected to the Dahua DoLynk cloud platform, allowing connections to Dahua cameras without on-site complexity. The integration grew over the 6.13 releases to include:

  • Live streaming of DoLynk cameras.
  • Alarm events received directly from the DoLynk cloud platform.
  • Remote arming and disarming of DoLynk camera systems from Patriot, with event reporting automatically suppressed while a site is disarmed.
  • Video event view and playback, letting operators view recorded event clips side-by-side with live video during an activation response, with full playback controls.
  • Reference frames captured automatically each time a site is armed, shown during the alarm response.
  • Multiple stand-alone IP cameras (IPC) per client, with or without an NVR.

Read the docs

ICA Client Change Requests ⭐​

Change Requests expanded to cover routine client maintenance while keeping approval controls in place:

  • Operators can submit change requests against the Client User List for existing users.
  • Change Requests can be edited after submission and before completion, so submitters and reviewers can correct errors, add detail, and manage zones, users, and schedules without raising a new request.

Read the docs

Patrol Job History Map ⭐​

An interactive map on the Patrol Job run-sheet in ICA gives instant visibility into where and when patrol activity takes place, showing patroller locations on and off site, the geofence zone radius, where each job item was completed, and where photos and notes were uploaded. This helps verify activity, improve accountability, and review job history.

Auditing Client Record Access ⭐​

Patriot now logs operator access to client records as a system event (event type 65243), giving administrators an audit trail of which records operators have viewed.

Read the docs

Patrol Scheduling Reports ⭐​

Two new customisable GraphQL reports make it easy to plan recurring and ad-hoc patrols by showing upcoming jobs grouped by run group and day, so a free slot for a new job is easy to find:

Repeat and Scheduled Billing Charges​

The same charge type can now be assigned to a client more than once. Fee changes such as price increases can be scheduled ahead of time (set the end date of the existing fee to match the start date of the new one for a seamless transition), and multiple customers can be billed for the same client service.

Read the docs

System Health Metrics​

Upgraded support for external observability platforms such as Grafana Cloud. A new healthcheck endpoint (disabled by default) allows external polling of overall system health, and additional task monitoring and signal processing fault metrics were added to Patriot's OpenTelemetry output.

Read the docs

Auto-Dialler WebSocket API​

A WebSocket API for the Auto-Dialler lets Patriot and third-party developers add support for new phone systems without requiring a Patriot update. It has already been used to integrate Cisco BroadWorks.

Read the docs

Multi-Knock Inactivity Suppression​

When using multi-knock to suppress false alarms, a timeout can now be configured outside of which a single knock will not escalate, the multi-knock timeout is reset instead. This was extended from non-priority action plans to all multi-knock action plans.

Read the docs and the multi-knock case study

Monitoring stations can customise the structured Dispatch Request data sent on outbound GuardLink jobs based on job type or dispatch provider, supporting providers that require a specific data structure.

Read the docs

Other Improvements​

Reporting​

  • Improved support for running reports directly from ICA Patrol Jobs. Read the docs
  • Activation Completion Reports now include the client number, name, and action plan description in both the filename and email subject. Read the docs
  • Activation Response Time and region filtering were added to the GraphQL API.

System​

  • The Patriot Data Service now has limited support for running the SQL Server in a different time zone.
  • Enhanced reporting and email diagnostics, with error signals and event log messages now including additional detail.
  • Improved logging of Data Service communication errors.
  • Improved process shutdown handling.
  • Improved performance of the database upgrade script.

Billing​

  • Improved Master Charge selector ordering, restoring description ordering.
  • Improved loading of master charge auto assignment filters.

Patrol Jobs​

  • Added protection to prevent Patrol Job generation reminders from blocking other reminders.
  • Enhancements to the ICA Patrol Job map display.
  • Improved Patrol Job generation and auto-cancellation performance.

Auto-Dialler and Telephony​

  • New system-wide Exact Match setting for faster call popping and caller ID searching. Read the docs
  • Outside line prefixes now apply correctly when configured at dealer level and when dialling from activation responses. Read the docs

Cameras and Receivers​

  • Alarm receiver support for multiple Patriot clients per Milestone server. Read the docs
  • Support for the latest Provision SDK (v1.3.1) for improved stability with current Provision devices and firmware. Read the docs
  • New Communication Mode setting on the SIA DC-09 task, plus stability improvements to its Standard and Classic modes.
  • New Inactivity Alarm message support for Guardian devices.
  • Enhanced connection pooling across TCP and HTTP internal communication modes.
  • Updated the Provision task to support the latest event type number definitions.
  • Improved protection in the CSV IP Receiver task against bad data signals counting towards the module limit.

Tasks and Messaging​

  • Support for HTML handlebars message templates in manual messages.
  • Plugin tasks can bypass the global SMS limit, so non-notification tasks are no longer throttled.
  • The Twilio task now applies the Prefix setting to ad-hoc messages (for example, whatsapp:).

Alarm Attendance​

  • Improved scrolling behaviour in extended response notes.
  • Improved Alarm Pre-Assignment prevents newly awakened alarms from being incorrectly pre-assigned. Read the docs
  • Reduced loading time of out-of-process cameras accessed via an activation response.
  • Improved activation history loading times.
  • Restored double-click to open a client from the global restore tracking list.

Security and Login​

  • Option to require Terms & Conditions acceptance on every login, on both ICA and the Windows client.
  • Option to enforce Access Reason selection on login.
  • Enhanced security of the internal WCF API, and additional code-signed binaries to reduce antivirus false positives.
  • Strengthened validation of recovery email addresses.
  • Added support for users with both MFA and Terms & Conditions acceptance requirements enabled.

ICA​

  • Increased the maximum zone description length to 60 characters to match the desktop client.
  • Response Group filter added to the dispatch job list.
  • New client template selector now filtered by context, showing only valid templates.
  • New work order fields, search filters, and sorting options.
  • Editing of the "Assigned To" and "Requested By" work order fields.
  • Improved bulk adding of users without a call order.
  • Work orders created from activations are now linked back to the activation for billing purposes.
  • Improved user merging and base-account linking for users with ICA access.
  • Improvements to Work Order database queries.
  • Improved layout of Work Orders in ICA on narrow screens.